Please note that due to the short shelf life on our products, we do not accept returns on products unless one of the following Quality issues arise related to the products:
- When delivered, the products had already expired (that is, the products delivered were past the stated Best Before expiry date at the time of delivery)
- When delivered, the products had been damaged in transit
- When delivered, the products were within the Best Before expiry date, but showed signs of poor quality (such as a sour taste or leaking bottle).
If there is a Quality issue, we will offer you a refund or exchange. Please contact us by email firstname.lastname@example.org, Whatsapp 071 893 1761 or telephone 011 989 7701 and we will capture the required details, provide you with details of the next steps (for example, collection of the product for quality control testing), and arrange your refund or exchange if the Quality issue is demonstrated.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund after being notified that a refund has been approved, please check your bank account again or contact your bank as some transactions can take time to reflect officially on your statement or in your account.
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was sent as a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.